Frequently Asked Questions (FAQ)

Benefits

Universal Credit can help with childcare costs if you are working. You may be able to claim up to 85% of your childcare costs.

You must report changes such as a new job, change of address, or changes in household income as soon as possible through your online Universal Credit account or by contacting Jobcentre Plus.

See our resources or visit https://www.gov.uk/universal-credit for more information.

Contact

You can find your nearest Jobcentre Plus office and their contact details using the local office search on the GOV.UK website.

For existing benefit claims, contact Jobcentre Plus using the dedicated phone numbers or online enquiry forms provided on the GOV.UK website.

You can search for your local office and find contact details using the office locator on the GOV.UK website.

CV Builder

Jobcentre Plus provides guidance on CV preparation and interview techniques. You can use online resources or speak to an advisor for personalized help.

Log in, go to "CV Builder", and click "Edit" next to your saved CV.

Some employers may require it, but you can use our built-in CV builder to create and manage your CV.

General

Yes, all our services are free for jobseekers.