Frequently Asked Questions (FAQ)

Accounts

Click the "Register" link and fill in your details. You’ll receive an activation email to get started.

Go to your account settings and update your email information.

Click "Forgot Password" on the login page and follow the on-screen instructions.

Please contact our support team to request account deletion.

Applications

Many jobs allow direct application through our platform; some may redirect to the employer’s official application page.

Appointments

To change or cancel an appointment, contact your Jobcentre Plus office directly using the details provided when your appointment was arranged.

If you miss an appointment, contact your Jobcentre Plus office as soon as possible to explain and rearrange.

Benefits

You may be eligible to claim a range of benefits including Universal Credit, Jobseeker’s Allowance (JSA), Employment and Support Allowance (ESA), and Pension Credit. The specific benefits depend on your personal circumstances.

Yes, self-employed people may be eligible for Universal Credit and other benefits. You will need to provide evidence of your self-employment and income.

A Budgeting Loan is an interest-free loan to help pay for essential things like furniture, clothes, or moving costs if you’re on certain benefits.